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917 - 470 Granville Street
Vancouver, BC V6C 1V5


Experience Education manages the coop, practicum, and internship programs for schools in Vancouver, Calgary, Toronto, and Montreal.


Business Analyst Internship Description (Paid Professional Program)


Ask a technical question, get a techincal answer.  I mentioned earlier that I was visiting companies yesterday - I asked a few of the students to send me in descriptions of what they do at work.  The number 2 question we get from students is "What will I do during my internship?".  My thinking was that if I get current interns to describe what they do, I could direct future interns to those descriptions, and thus save a lot of time in answering questions. So here's the first of them - this is a student with a project management background who is doing an entry level business analyst internship.  Hers is going very well - her company has given her a job offer, so she'll be staying on there for a while.  These types of internships are increasingly common in our Paid Professional Program.  This student comes from Korea, and wrote this really quickly, so please be patient with any grammar mistakes:

Hi Robert.

Here are my job descriptions that I’ve been doing and responsibilities assigned originally to me by Wendy.

I have performed mainly two tasks such as renewal of Wiki website and technical documenting about company functional task process since I joined in this organization.

[Renewal of WIKI Website]

  • Analyze existing Wiki website such as what kind of contents are consisted of, menu architecture, future needs.
  • Make restructuring plan such as menu hierarchy and classification of information, and expandability for future needs with consideration of improving existing web site.
  • Reorganize contents according to new menu structure, Redesign web page, create new pages, modify existing pages, collect feedback from all staff
  • Plan handover plan including testing WIKI website
  • Backup the existing WIKI and handover new WIKI
  • Document operating manual for users.
  • Support staff for new WIKI
  • Maintain WIKI such as new released information and any updated information.

[Defining Company functional tasks process]

  • Plan the scope and goal of work.
  • Presentation the plan and get confirmation from managers about it.
  • Have meeting with each company functional division such as accounting, Administration, Sales, Marketing and Consulting.
  • Prepare document templates that staffs have to document their information and guide them how to create documentation.
  • Assign scope of task to each owner of functional group.
  • Collect result from owners.
  • Analyze and verify functional task activities and process flow
  • Create process flow and relationship between task activities.
  • Collect documents from owners
  • Create sample scenarios of each functional group.
  • Release draft document to owner and manager
  • Post final version of document at WIKI website.


Main Responsibilities:

  • Assistance with documenting work flow and procedures
  • Back up Network admin
  • Review project management documents for improvement.
  • Complete setup of Webex Training Classroom environment for offering remote classes in the future
  • Documentation of Network Infrastructure
  • Organize Wiki

Secondary Responsibilities:

  • Implement CRM Telephony
  • Implement Webstore and set up Webstore infrastructure
  • Implement KPI reporting automated
  • Implement Dashboard incorporating above
  • Customization of CRM workflows once process has been documented.