Vancouver's annual fireworks festival finished last week. This festival sees three or four countries competing in bi-weekly fireworks displays in English Bay (next to downtown). Hundreds of thousands of people watch the fireworks from the city's beaches - and a few lucky people get to watch the show close up from a boat or a cruise ship. One of our interns, Sandra, is right now working with one of those cruise ship companies. She's doing a travel and tourism placement.
As we've mentioned before - there are two types of travel and tourism placements: marketing and operations. Marketing placements involve packaging travel and tour packages and promoting them in overseas markets. Operations placements are with tour operators (such as cruise ships or tourist attractions) and give students hands on experience with the day to day work of tourism and customer service.
Here's Sandra's report about her experience of working during the fireworks:
Q. Please describe your daily internship duties.
A. - Answering phone calls, which include: - Giving information about the boats and location - Booking online Tickets for the public cruises - Administration work: update costumer files, writing follow up letters, writing day sheets - Issue tickets - Printing tent cards - Finalize Cruise Packages
Q. Please describe a project you worked on.
A. Public fireworks cruise I had to get all the ticket orders and put them into the specified cruise folder, if there was any question while customers boarding, the cruise staff would have all the information needed to answer it. Additionally, write the day sheet for the cruise staff which includes instructions. If there was any seat change, maybe two people want to join two others or have special diet restriction, I had to mention that on the day sheet and on the boarding list and make a note online as well. At the cruise day I had to finalize all these documents. In the end the cruise package, including: tickets, boarding list, seat plan and day sheet, has to go to the cruise manager. He would pass it to all his employees.
Q. What is the most interesting part of your internship?
A. Talking with customers, working with my co-workers. Going on boat cruises.