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917 - 470 Granville Street
Vancouver, BC V6C 1V5
Canada

1.877.795.8403

Experience Education manages the coop, practicum, and internship programs for schools in Vancouver, Calgary, Toronto, and Montreal.

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Conflict Resolution

Conflict Resolution and Re-Placement Policies


  1. If there is a conflict, the student must inform Experience Education in writing that there is a problem, conflict, or other substantive issue at their host company. The best way to inform Experience Education of a potential issue is by completing a bi-weekly report here. Alternatively students can contact us at contact@experienceeducation.ca or call us toll-free at 1.877.795.8403 .
    1. Students may not access the Conflict Resolution Policy for complaints made about a host company due to company size, location, or notoriety.
    2. No complaint about host staff race, religion, sexual orientation, or other protected class will be accepted.
    3. Students refusing to take part in interviews or placements for the reasons described in 1.1. and 1.2. above may be removed from the program with no reimbursement of any kind. 
  2. Experience Education will contact the student to determine the nature of the issue.

  3. If necessary, Experience Education will contact the host company to resolve the issue. This will only be done with written permission from the student.

  4. Experience Education will follow up with the student to discuss the solution arrived at with the host company.

  5. The student will continue with their practicum or co-op placement, and completes a new online report one week later to let Experience Education know if the attempted solution has solved the problem.

  6. If there is still an issue, Experience Education will make a second and final attempt to solve the issue. If not previously permitted, Experience Education must be allowed to contact the host at this point.

  7. The student will complete a second report at the end of the week to let Experience Education know if the new solution has worked.

  8. If the solution has not worked and there is still a substantive issue preventing the student from completing their work term, they may be eligible for a re-placement at a different host company.


Exceptional Cases

Workplace Harassment

  1. Workplace bullying and harassment are not a regular part of work, and are not tolerated as part of any program. All reports of bullying or harassment in the workplace are treated seriously and each receives individual attention in order to address the issue.

  2. Students who believe they have experienced bullying or harassment in their workplace should report this issue to Experience Education.

  3. Once notified of the issue, Experience Education will arrange a meeting with the student to gather details about the harassment claim.

  4. In some cases, where a host company has an established bullying and harassment policy, Experience Education will assist the student in contacting the host and pursuing a remedy through that established policy.

  5. If a host company does not have an established bullying and harassment policy, the student, Experience Education, and the student's school or agency will decide together if they will approach the host company to resolve the issue directly, or if they will refer the issue to Worksafe BC (www.worksafebc.com), or equivalent bodies in the relevant province or state where the worksite is located.

  6. In some cases, a student who has reported a bullying or harassment claim may be eligible for a re-placement at a different host company.

Delinquent or Incorrect Payment

  1. Students in paid co-op placements (but not CDP or CDIP) are paid directly by their host companies each two weeks in arrears. Statutory deductions are taken from the cheque. The types of allowed deductions can be seen here: http://www.labour.gov.bc.ca/esb/facshts/deductions.htm

  2. Neither Experience Education or the school/agency are responsible for any unpaid wages to co-op students by host companies

  3. In the event that a student believes they have not been paid the full amount owing to them, Experience Education will assist the student in pursuing the BC Government’s Complaint Resolution Procedure described here: http://www.labour.gov.bc.ca/esb/facshts/complaint_resolution.htm (or equivalent processes in the relevant province or state where the worksite is located).

  4. If the payment issue is not resolved in a timely manner, the student may be eligible for a re-placement at a different host company.


Re-Placements for Students and other Program Participants

  1. If a student has followed the conflict resolution policy described above and has a sufficient amount of time remaining in their placement, Experience Education will arrange a new placement for the student. If the student does not have a sufficient amount of time remaining, or if they refuse a re-placement offer, their program may be ended with no reimbursement of any kind.

  2. A sufficient amount of time remaining is defined as 12 weeks for a paid co-op or CWE student, 18 weeks for a CDP or CDIP student, and 4 weeks for an unpaid practicum student, or farmstay participant. Re-placement is not available for Voluntern program participants.

  3. Except in cases of workplace harassment or delinquent payment, the student must not quit their practicum or co-op placement during the re-placement process. If they do so, their practicum or co-op term may be ended.


Pre-September, 2014 Conflict Resolution Policy (Language Coop Students)

Language coop students placed before September 1, 2014 may use this conflict resolution policy, or they may defer to the newer policy above. All other students, must use the new policy above.

In case of any workplace or internship site conflicts, students must follow this conflict resolution policy. Students who quit their internships directly with their hosts, and do not follow this conflict resolution policy will not be entitled to a re-placement, or refund of any kind.

1. The student must inform Experience Education in writing that there is a problem, conflict, or other substantive issue at their host company.

2. Experience Education will contact the student to determine the nature of the issue.

3. If necessary, Experience Education will contact the host company to resolve the issue. This will only be done with written permission from the student.

4. Experience Education will follow up with the student to discuss the solution arrived at with the host company.

5. The student continues with their internship or work term placement, and completes a new internship or work term report one week later to let Experience Education know if the attempted solution has solved the problem.

6. If there is still an issue, Experience Education will make a second and final attempt to solve the issue. If not previously permitted, Experience Education must be allowed to contact the host at this point.

7. The student will complete a second report at the end of the week to let Experience Education know if the new solution has worked.

Important Note: Experience Education will not accept any complaints made about a host company due to company size, location, or notoriety. Additionally, no complaint about host staff race, religion, sexual orientation, or other protected class will be accepted.


Pre-September, 2014 Re-Placement Policy (Language Coop Students)

Language coop students may use this re-placement policy, or they may defer to the newer policy above. All other students, must use the new policy above.

If a student has followed the conflict resolution policy and has a sufficient amount of time* remaining in their internship or work term, Experience Education will arrange a new internship or work term placement for the student. If the student does not have a sufficient amount of time remaining, or if they refuse a re-placement offer, there will be no refund or other reimbursement of any kind.

a. The student must not quit their internship or work term during the re-placement process. If they do so, they will not receive a refund or reimbursement of any kind (and so will not receive a re-placement).

*A sufficient amount of time is defined as 4 weeks remaining in the work term for an SIP student; 12 weeks remaining for a CPP student; 18 weeks remaining for a CDP student. Students who do not have a sufficient amount of time remaining for a new placement in their program, may be offered a new placement in another program - provided they are available for a sufficient amount of time for that program.