Conflict Resolution Guide

Conflict Resolution Policy

If there is a conflict, the student must inform Experience Education in writing that there is a problem, conflict, or other substantive issue at their host company. The best way to inform Experience Education of a potential issue is by completing a bi-weekly report here. Alternatively students can contact us at contact@experienceeducation.ca or call us toll-free at 1.877.795.8403 .

Students may not access the Conflict Resolution Policy for complaints made about a host company due to company size, location, or notoriety. No complaint about host staff race, religion, sexual orientation, or other protected class will be accepted. Students refusing to take part in interviews or placements for the reasons described above may be removed from the program with no reimbursement of any kind.

In the event of a workplace dispute or conflict, Experience Education will follow the process below in all cases:

  1. Upon being informed of an issue by a student or host, Experience Education will contact the student to determine the nature of the issue.

  2. If necessary, Experience Education will contact the host company to resolve the issue, and come to a resolution.

  3. Once a resolution is developed, Experience Education will follow up with the student to discuss it, and to talk about their obligations and the host’s.

  4. The student will continue with their placement, and complete a new online report one week later to let Experience Education know if the attempted resolution has solved the problem.

  5. If there is still an issue, Experience Education will make a second and final attempt to solve the issue.

  6. The student will complete a second report at the end of the week to let Experience Education know if the new solution has worked.

  7. If the solution has not worked and there is still a substantive issue preventing the student from completing their work term, the case will be referred to the school, who will determine if a new placement is warranted.

Students must not quit their placements during the conflict resolution process, or do anything that can lead to their termination. Students who quite before the conflict resolution process, described above, is completed, will not be eligible for a replacement or reimbursement of any kind.


Workplace Harassment Policy

Workplace bullying and harassment are not a regular part of work, and are not tolerated as part of any program. All reports of bullying or harassment in the workplace are treated seriously and each receives individual attention in order to address the issue. Students who believe they have experienced bullying or harassment in their workplace should report this issue to Experience Education. Once notified, EE will proceed according to the policy described below:

  1. Once notified of the issue, Experience Education will arrange a meeting with the student to gather details about the harassment claim.

  2. In some cases, where a host company has an established bullying and harassment policy, Experience Education will assist the student in contacting the host and pursuing a remedy through that established policy.

  3. If a host company does not have an established bullying and harassment policy, the student, Experience Education, and the student's school or agency will decide together if they will approach the host company to resolve the issue directly, or if they will refer the issue to Worksafe BC (www.worksafebc.com), or equivalent bodies in the relevant province or state where the worksite is located.

  4. In some cases, a student who has reported a bullying or harassment claim may be eligible for a re-placement at a different host company.


Delinquent Payment Policy

Students in paid co-op placements are paid directly by their host companies each two weeks in arrears. Statutory deductions are taken from the cheque. The types of allowed deductions can be seen here: https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/employment-standards/factsheets/deductions-from-wages

Neither Experience Education or the school/agency are responsible for any unpaid wages to co-op students by host companies

  1. In the event that a student believes they have not been paid the full amount owing to them, Experience Education will assist the student in pursuing the BC Government’s Complaint Resolution Procedure described here: https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/employment-standards/complaint-process (or equivalent processes in the relevant province or state where the worksite is located).

  2. If the payment issue is not resolved in a timely manner, the student may be eligible for a re-placement at a different host company.


Re-Placement Policy

If a student has followed the conflict resolution policy described above and has a sufficient amount of time remaining in their placement, Experience Education will arrange a new placement for the student. If the student does not have a sufficient amount of time remaining, or if they refuse a re-placement offer, their program may be ended with no reimbursement of any kind.

  1. A sufficient amount of time remaining is defined as 12 weeks for a paid co-op or stipend-paid practicum student, and 4 weeks for an unpaid practicum student.

  2. Except in cases of workplace harassment or delinquent payment, the student must not quit their practicum or co-op placement during the re-placement process. If they do so, their practicum or co-op term may be ended.


REQUEST ASSISTANCE

If you have a conflict you would like to report, please use the form below:

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